**Refund Policy: Excludes any product size of 1 oz or greater. All sales are final for Delta-8, Delta-9, CBD and HHC flower products of 1 oz or greater.
We ask that you fill out a Refund Request Form to start the process. If your products have been used, that’s no problem — we can still refund you as long as you fill out the form. If you received the wrong product or just want to exchange it, jump to Exchanges/Wrong Items below.
We issue all refunds to the original credit card you used to make the purchase. You must submit a Refund Request Form first. After the request is processed, it may take up to 2-3 business days to see the refund reflected on your account statement.
We strive to be perfect, but we know that’s not always possible! If you received the wrong items, ordered the wrong product by mistake, or just want to exchange a product, we’ll sort it out. If you have any questions about this process, you can contact our customer service team and they will be able to guide you.
If you received an incomplete order, don’t panic! We’re ready to fix the mistake. Please contact us and include your name, order number, and what’s missing from the box. We’ll get the missing products shipped to you as quickly as possible